Service Representative

5 days ago


Singapore FLINTEX CONSULTING PTE. LTD. Full time

At FLINTEX CONSULTING PTE. LTD., we are seeking a highly skilled Service Representative to join our team. This role plays a vital part in ensuring the success of our service center by providing exceptional customer service and support.

About the Role

This is a full-time position, working Monday to Friday 8:30 a.m. - 5:30 p.m. and alternating Saturdays from 8:30 a.m. - 12:30 p.m. As a Service Representative, you will be responsible for greeting customers in a friendly and professional manner, assisting with scheduling service appointments, and coordinating with service advisors and technicians to ensure timely completion of customer vehicles.

You will also be responsible for escorting customers to the waiting area and providing them with updates on the status of their vehicles as needed, managing incoming phone calls, and responding to customer inquiries in a courteous and knowledgeable manner.

Key Responsibilities
  • Greet customers in a friendly and professional manner as they arrive at the service center.
  • Assist customers with scheduling service appointments and provide them with accurate information regarding service options and pricing.
  • Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.
  • Escort customers to the waiting area and provide them with updates on the status of their vehicles as needed.
  • Manage incoming phone calls and respond to customer inquiries in a courteous and knowledgeable manner.

In addition, you will assist with vehicle check-in and check-out procedures, including documenting vehicle condition and obtaining customer signatures, maintain cleanliness and organization of the service reception area and customer waiting lounge, and assist with administrative tasks such as filing service records, preparing invoices, and processing payments.

Requirements

To be successful in this role, you must have excellent communication and interpersonal skills, with the ability to multitask and work well under pressure. You should also be proficient in Microsoft Office and have experience with data entry, inventory management, and customer service.

What We Offer

We offer a competitive salary of SGD $45,000 - $55,000 per annum, depending on experience, plus benefits such as medical insurance, annual leave, and training opportunities.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please apply now



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