Automotive Service Representative
7 days ago
As an Automotive Service Representative at Harmony New Energy Auto Service (Singapore) Pte. Ltd., you will play a crucial part in ensuring exceptional customer service and experience. This role requires a strong passion for delivering high-quality services, coupled with excellent communication and interpersonal skills.
About You
We are looking for an individual who is highly organized, detail-oriented, and able to multitask effectively in a fast-paced environment. With a strong background in automotive repair processes and terminology, you will be able to provide accurate estimates for services, parts, and labor, as well as communicate clearly with customers regarding their vehicle's condition, maintenance, and service history.
Responsibilities
This role involves:
- Greeting customers promptly and professionally, understanding their service needs.
- Clearly communicating repair recommendations and service options.
- Answering customer questions regarding their vehicle's condition, maintenance, and service history.
- Providing accurate estimates for services, parts, and labor, and obtaining customer approval for repairs.
- Opening repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
- Scheduling appointments for vehicle services and following up with customers regarding completed work.
- Maintaining clear and timely communication with customers about repair progress and any delays.
- Coordinating with technicians to prioritize and expedite repairs and services.
- Identifying additional service and repair opportunities, presenting them to customers based on vehicle inspections.
- Upselling and promoting service packages, maintenance programs, and accessories.
- Actively contributing to achieving service department sales goals.
- Maintaining accurate records of customer interactions, repair orders, and service history.
- Ensuring that all work orders are properly processed and completed according to dealership standards.
- Following up on customer satisfaction surveys and resolving any complaints or issues in a timely manner.
- Keeping track of warranty information and ensuring compliance with manufacturer guidelines.
- Ensuring all repairs and services meet company and industry standards for quality.
- Reviewing completed jobs with technicians and ensuring that no details are overlooked before the vehicle is returned to the customer.
- Performing final walk-arounds with customers, explaining completed work and ensuring satisfaction.
- Working closely with service technicians, parts department, and other team members to streamline the service process.
- Assisting in the training of junior service advisors and supporting colleagues when necessary.
- Participating in service department meetings to discuss goals, customer feedback, and workflow improvements.
What We Offer
We offer a competitive salary of SGD 55,000 - SGD 65,000 per annum, depending on experience, as well as opportunities for career growth and development within our organization.
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