Automotive Service Representative

7 days ago


Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time
About the Role

As an Automotive Service Representative at Harmony New Energy Auto Service (Singapore) Pte. Ltd., you will play a crucial part in ensuring exceptional customer service and experience. This role requires a strong passion for delivering high-quality services, coupled with excellent communication and interpersonal skills.

About You

We are looking for an individual who is highly organized, detail-oriented, and able to multitask effectively in a fast-paced environment. With a strong background in automotive repair processes and terminology, you will be able to provide accurate estimates for services, parts, and labor, as well as communicate clearly with customers regarding their vehicle's condition, maintenance, and service history.

Responsibilities

This role involves:
  • Greeting customers promptly and professionally, understanding their service needs.
  • Clearly communicating repair recommendations and service options.
  • Answering customer questions regarding their vehicle's condition, maintenance, and service history.
  • Providing accurate estimates for services, parts, and labor, and obtaining customer approval for repairs.

  • Opening repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
  • Scheduling appointments for vehicle services and following up with customers regarding completed work.
  • Maintaining clear and timely communication with customers about repair progress and any delays.
  • Coordinating with technicians to prioritize and expedite repairs and services.

  • Identifying additional service and repair opportunities, presenting them to customers based on vehicle inspections.
  • Upselling and promoting service packages, maintenance programs, and accessories.
  • Actively contributing to achieving service department sales goals.

  • Maintaining accurate records of customer interactions, repair orders, and service history.
  • Ensuring that all work orders are properly processed and completed according to dealership standards.
  • Following up on customer satisfaction surveys and resolving any complaints or issues in a timely manner.
  • Keeping track of warranty information and ensuring compliance with manufacturer guidelines.

  • Ensuring all repairs and services meet company and industry standards for quality.
  • Reviewing completed jobs with technicians and ensuring that no details are overlooked before the vehicle is returned to the customer.
  • Performing final walk-arounds with customers, explaining completed work and ensuring satisfaction.

  • Working closely with service technicians, parts department, and other team members to streamline the service process.
  • Assisting in the training of junior service advisors and supporting colleagues when necessary.
  • Participating in service department meetings to discuss goals, customer feedback, and workflow improvements.

What We Offer

We offer a competitive salary of SGD 55,000 - SGD 65,000 per annum, depending on experience, as well as opportunities for career growth and development within our organization.

  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Role SummaryWe are seeking an experienced Customer Service Representative to join our Aftersales Department at Harmony New Energy Auto Service (Singapore) Pte. Ltd. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of satisfaction with our services.About...


  • Singapore VANTAGE AUTOMOTIVE LIMITED Full time

    Job DescriptionThe ideal candidate will have excellent communication skills, a sales flair, and the ability to work effectively in a team environment. A minimum of O/A levels or diploma in business or equivalent is required.About Vantage Automotive LimitedVantage Automotive Limited is a proud member of Sime Motors Singapore, driven by a customer-first...


  • Singapore ULTREX AUTO CREDIT PTE. LTD. Full time

    We are seeking a highly self-motivated and customer-driven individual to join our team as an Automotive Sales Representative at ULTREX AUTO CREDIT PTE. LTD.About the RoleAs an Automotive Sales Representative, you will be responsible for selling vehicles to customers while providing exceptional customer service.The ideal candidate will possess strong...


  • Singapore Wearnes Automotive Pte Ltd Full time

    About the Role We are seeking a highly skilled and experienced Automotive Service Coordinator to join our team at Wearnes Automotive Pte Ltd. As a key member of our aftersales service department, you will be responsible for delivering exceptional customer experiences and ensuring seamless support services. Key Responsibilities Provide top-notch customer...


  • Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Automotive Service Coordinator to join our team at Strides Premier Automotive Services PTE. LTD.About the Role:Prepare accurate and comprehensive estimates for vehicle repairs and maintenance, ensuring customer satisfaction and trust.Provide exceptional customer service, responding to inquiries and addressing...


  • Singapore BYD BY 1826 PTE. LTD. Full time

    About the RoleBYD BY 1826 PTE. LTD. is seeking a highly skilled Automotive Sales and Customer Service Representative to join their team at Suntec City Mall Showroom.This is a full-time position requiring excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced environment.


  • Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Job Title: Automotive Service Team LeadAt Strides Premier Automotive Services PTE. LTD., we are seeking a highly skilled Automotive Service Team Lead to join our team. As a key member of our service department, you will be responsible for overseeing the work of automotive technicians and ensuring that all services are performed at a high standard and in...


  • Singapore BYD BY 1826 PTE. LTD. Full time

    Role Overview:The Automotive Support Representative will serve as the primary point of contact for customers seeking assistance with automotive-related issues. This role is crucial in ensuring high customer satisfaction through all interactions.Main Responsibilities:Respond to customer inquiries via various channels, including phone, email, and...


  • Singapore SG CAR CHOICES 2 PTE. LTD. Full time

    Exciting Opportunity in the Automotive IndustryAt SG CAR CHOICES 2 PTE. LTD., we are seeking a skilled Automotive Sales Representative to join our team. In this role, you will have the opportunity to work with a wide range of customers, from individuals to businesses, and provide them with exceptional sales service.About UsSingapore's largest pre-owned...


  • Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Job Title: Strides Premier Automotive Services ExecutiveWe are seeking a Business Development Professional to drive business growth for Strides Premier Automotive Services PTE. LTD. in Singapore. This is an excellent opportunity to contribute to the company's success and develop your skills in sales, marketing, and customer service.


  • Singapore ULTREX AUTO CREDIT PTE. LTD. Full time

    Company OverviewA reputable and well-established car financing company, Ultrex Auto Credit PTE. LTD., is seeking a highly motivated and self-driven Automotive Sales Representative to join our team.SalaryThe estimated salary for this role is SGD $40,000 - $60,000 per annum, depending on experience, plus a competitive commission structure.Job DescriptionIn...


  • Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. is seeking a highly skilled Quality Assurance Specialist to join their dynamic team in the automotive servicing industry.About the RoleThis exciting opportunity involves overseeing service processes, conducting and preparing for audits, inspections, investigating quality issues or customer feedbacks, and...


  • Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Job OverviewWe are seeking an experienced Service Advisor to join our team at Strides Premier Automotive Services PTE. LTD. As a key member of our service department, you will play a vital role in ensuring customer satisfaction and driving business growth.About the RoleThe successful candidate will have a minimum of 2 years of experience as a Service...


  • Singapore CARSTREET PTE. LTD. Full time

    Job SummaryWe are seeking an experienced and sales-driven Automotive Sales Representative to join our team at CARSTREET PTE. LTD.The successful candidate will be responsible for engaging with customers, providing detailed information on vehicles, features, and financing options, and guiding them through the sales process from start to finish.


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Automotive Service Consultant to join our team at Harmony New Energy Auto Service (Singapore) Pte. Ltd. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to multitask and manage time effectively in a fast-paced environment.About the RoleThe Service Advisor will be...


  • Singapore VANTAGE AUTOMOTIVE LIMITED Full time

    Unlock Your Sales Potential with Vantage Automotive LimitedVantage Automotive Limited, a leading automotive player in the Asia-Pacific region, is seeking an exceptional Senior Automotive Sales Professional to join our team. As a proud member of Sime Motors Singapore, we are driven by a customer-first culture guided by our ethos of trust, reliability, and...


  • Singapore EA RECRUITMENT PTE. LTD. Full time

    Job DescriptionWe are seeking a skilled Automotive Sales Representative to join our team at EA Recruitment Pte. Ltd.Key Responsibilities:Provide detailed information about new and used vehicles to potential customers.Conduct thorough inspections of vehicles to assess their condition, performance, and market value.Prepare accurate and compelling vehicle...


  • Singapore Wearnes Automotive Pte Ltd Full time

    About the RoleWe are seeking a skilled Automotive Solutions Specialist to join our team at Wearnes Automotive Pte Ltd.Job DescriptionAct as a key liaison between customers and workshop to ensure effective communication and responsiveness.Maintain close communication with customers regarding job progress and repair status.Provide expert advice on service and...


  • Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    We are seeking a skilled Automotive Technical Officer to join our team at Strides Premier Automotive Services PTE. LTD.About the RoleThe ideal candidate will have a strong background in automotive repair and maintenance, with experience in inspecting, diagnosing, and repairing various types of vehicles.You will be responsible for conducting thorough vehicle...


  • Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Automotive Technical Officer to join our team at Strides Premier Automotive Services PTE. LTD.The successful candidate will have a strong background in automotive repair and maintenance, with the ability to inspect, diagnose, and repair a variety of vehicles. A valid Class 3 & 4 driving license is also required.