Customer Service Representative

1 week ago


Singapore HSBC Full time

About HSBC


HSBC is a global bank with a presence in over 80 countries. Our mission is to provide innovative financial solutions to individuals and businesses, helping them achieve their goals.


About the Role


We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, handling their transactions and resolving any issues they may encounter.


Key Responsibilities



  • Ensure that operational procedures are maintained and complied with by maintaining HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Assist customers with their transactions, including cash withdrawal/deposits/transfers/bulk cash (SGD/FCY) collection/release of security items, process customers' banking services instructions, handle group emergency withdrawal, perform cash balancing duties.
  • Execute all backend tasks in a timely manner, including performing e-enclosure duties, sorting and dispatching mail, performing faxswitch duties, sorting and batching cheques for clearing, handling customers' banking services instructions, performing daily balancing of security items, performing housekeeping of branch and safe deposit box documents.
  • Provide support in handling internal operational duties, including maintaining safe deposit box administrative duties, assisting customers on safe deposit services, opening/closing of accounts, accessing the lockers, supporting routine tasks of handling customer enquiries in an effective manner using knowledge of established policies and procedures.
  • Deliver quality service to both internal and external customers by ensuring that the service principles and standards are followed to meet the service benchmark, providing solutions to meet customers' enquiries promptly and efficiently within a reasonable timeline, encouraging feedback from customers as part of a continuous improvement process.
  • Promote a cohesive work environment by providing support in building teamwork as part of a cohesive work environment.
  • Prevent any potential losses by keeping a lookout for any suspicious transactions and reporting it to the relevant party to reduce reputation risk, executing transactions accurately and timely to prevent any error resulting in losses.

Requirements



  • Holder of GCE O Levels or Higher NITEC qualification.
  • Relevant customer service experience in a financial institution.
  • Customer-oriented with strong interpersonal and communications skills.
  • A team player who thrives in a fast-paced and dynamic retail banking environment.
  • A self-starter who can work independently and under minimal supervision.

To be considered for this role, the relevant rights to work in Singapore are required.



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