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SEA and AU E-commerce Professional
1 week ago
Ecommerce Specialist Job Description
The Ecommerce Specialist will support the company's digital business across Southeast Asia and Australia. This role requires a digital savvy individual who will contribute to the company's success through growing business online for Southeast Asia and Australia.
Key Areas of Responsibility:
- SITE MERCHANDISING: Implement site merchandising for Australia, Singapore and Malaysia based on HQ Merchandising guidelines and market specific requirements.
- LOGISTICS COORDINATION: Coordinate with Merchandising and Logistic team on stock availability for launch product setting.
- DATA ANALYSIS: Responsible for driving sales by frequent data analysis which includes product, client profile and web analytics.
- DAILY OPERATION: Coordinate with Local Fulfilment, Merchandising, Client Service team for daily operation to ensure smooth fulfilment process and seamless client experience.
- OPERATION ANALYSIS: Prepare operation analysis.
- CUSTOMER EXPERIENCE: Responsible for optimizing and delivering excellent customer experience on the website with the aim of increasing conversion rate.
- WEBSITE DEVELOPMENT: Support Ecommerce Manager on website development and optimisation project and testing.
- NEWSLETTER PLANNING: Plan and prepare newsletters and marketing materials.
- MARKET RESEARCH: Conduct research on new potential markets and ecommerce latest trends.
- NEW MARKETS LAUNCH: Support on new markets launch.
- OMNI TRAINING: Conduct Omni training and drive omni adoption for retail stores.
- REPORTS: Prepare reports.
- AD HOC TASKS: Any other ad hoc duties or projects.
