Customer Relationship Manager

1 week ago


Singapore beBeeClienteling Full time $80,000 - $120,000
Miu Miu In-Store CRM Manager

The role of the In-Store CRM Manager is pivotal in fostering a customer-centric culture within the store, ensuring seamless execution of the global CRM strategy.

Key responsibilities include providing store staff with necessary information to consolidate the Clienteling roadmap and supporting managers in implementing specific CRM projects for the Miu Miu store. As a leader in luxury retail, the In-Store CRM Manager serves as an ambassador for the brand, making significant contributions to client portfolio development in the store.

This includes recruiting new customers and strengthening relationships with existing ones, particularly VICs. Key performance indicators include implementing a Clienteling Mindset, elevating the quality of the Customer Experience, building Client Loyalty, and sustaining long-term relationships. Additionally, the In-Store CRM Manager supports the proper management of the store Client Portfolio and contributes to total sales performance.

Responsibilities:

  • Supervise all clienteling activities of the store staff, defining a specific development plan for each Client Advisor
  • Perform weekly and monthly customer and KPIs analysis to monitor the store CRM performance
  • Assist the Store Manager in designing the CRM action plan


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