Providing Excellent Customer Experiences

4 days ago


Singapore beBeeSkills Full time $3,200
Customer Service Representative Job Description

As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

  • Key Responsibilities:
    • Answer and manage all incoming calls, identify caller needs, and redirect appropriately
    • Welcome and attend to walk-in visitors as the first point of contact
    • Coordinate and assign staff for site inspections and maintenance according to urgency and location
    • Liaise with internal teams to address and resolve customer issues
    • Maintain accurate records, logs, and documentation
    • Generate and manage operational reports and service-related documents
Requirements
  • GCE O Level or equivalent and above
  • Prior customer service experience preferred
  • Bilingual in English and Mandarin to converse with Mandarin speaking associates


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