Providing Exceptional Customer Experiences

4 days ago

Singapore beBeeCustomerService Full time $5,000 - $7,000
Customer Service Representative
We are seeking a highly skilled and customer-focused professional to deliver exceptional service via phone and/or email in our Contact Centre team. As a key member of the team, you will be responsible for delivering world-class 24-hour customer service.

Responsibilities:
  • Provide timely and professional responses to customer inquiries.
  • Cross-sell bank products and services when appropriate.
  • Actively migrate customers to automated channels.
  • Contribute to Contact Centre service quality KPIs.
  • Continuously improve workflow and productivity.
  • Resolve customer feedback/issues within guidelines.

Requirements:
  • Excellent Customer Service Skills
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint)
  • Strong Interpersonal and Communication Skills
  • Ability to work independently and as part of a team


This is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional customer experiences.

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