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Providing Exceptional Customer Experience

3 weeks ago

Singapore beBeeCustomerService Full time $3,500 - $5,500

Customer Service Representative

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients through various channels.

Key Responsibilities:

  • Respond promptly and professionally to customers' enquiries, requests, complaints, and feedback related to General and Life Insurance policies.
  • Deliver a seamless and customer-centric experience across all touchpoints, in line with established service standards.
  • Support the manager by directly handling and resolving escalated customer issues in a timely and empathetic manner.
  • Contribute to team training and knowledge sharing to maintain high performance and service consistency.

Requirements:

  • Diploma or Degree in Business Administration, Communications, Insurance, or a related field.
  • Minimum 1–2 years of customer service experience, preferably in the insurance or financial services industry.
  • Good verbal and written communication skills in English. Proficiency in additional languages is an advantage.
  • Strong interpersonal skills with a customer-first mindset and the ability to remain patient and empathetic under pressure.
  • Ability to analyze and resolve issues efficiently, with good judgment and attention to detail.
  • A collaborative team player who can also work independently with minimal supervision.

Benefits:

  • The opportunity to work with a leading insurance company.
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.

Working Conditions:

  • Work in a fast-paced, evolving environment and able to handle multiple tasks or service channels concurrently.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and customer service systems/CRM tools.