Expert User Insight Strategist
4 days ago
User Research ManagerAbout the Role:
This is a vital position for any organization that values user-centric design and experience optimization. The User Research Manager will be responsible for driving deep user understanding through qualitative and quantitative research.Main Responsibilities:
• Conduct user research to uncover needs, behaviors, and motivations.
• Build comprehensive user personas to guide product strategy and experience optimization.
• Establish and continuously improve a user insight system including user surveys, NPS, interviews, usability tests, and journey mapping to embed user-centric thinking across the team.
• Partner with product & design teams to ensure alignment with real-world user needs.Requirements:
• Bachelor's degree or higher in HCI, Psychology, Sociology, Market Research, Statistics, or a related field.
• 5+ years of experience in user research or customer insight preferably with involvement in international product teams.
• Proficient in various research methods (e.g., in-depth interviews, usability testing, surveys, card sorting) and analytical tools (e.g., Excel, SPSS, SQL, Tableau).
• Strong structured thinking and synthesis skills able to turn complex user data into clear insights and practical recommendations.
• Excellent verbal and written communication skills in both English and Chinese capable of delivering bilingual outputs to global teams.
• Self-driven and curious with strong judgment and collaboration skills across functions.
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