Data Operations Support Analyst: Enhancing Operational Efficiency
4 days ago
Data Operations Support Analyst: Enhancing Operational Efficiency
About UsNICOLL CURTIN TECHNOLOGY PTE. LTD. is a dynamic organization seeking a detail-oriented and resourceful Data Operations Support Analyst to enhance operational efficiency and make a positive impact on our emerging team.
Estimated Salary Range$80,000 - $120,000 per annum, depending on location and experience.
Job DescriptionWe are looking for an exceptional candidate who can provide operations support in a technical environment with a proven track record of working across medium to large-sized teams with diverse stakeholders. The ideal candidate should have experience in using SQL for data-driven analysis and investigation, as well as strong problem-solving and troubleshooting skills.
Key Responsibilities- Run daily standup meetings and monitor/manage daily customer support tickets for prioritization and triage.
- Update the status page for product issues when necessary.
- Support daily hand-over activities across different regions.
- Assist regional customers with seasonal campaigns.
- Follow internal processes to triage and support regional escalations.
- Coordinate and prepare content for regional monthly meetings.
- Notify customers about expiring API product versions.
- Track and report on operational performance and conduct ad-hoc data analyses.
- Identify and drive process improvements, contributing to operational excellence initiatives.
- 2–4 years of experience providing operations support in a technical environment.
- Customer-oriented mindset with strong empathy and understanding.
- Exceptional attention to detail, capable of executing standard workflows while adapting to evolving business needs.
- Passion for learning and understanding technical concepts.
- Creative problem-solving and troubleshooting skills.
- Proven ability to multitask and prioritize effectively in a fast-paced environment.
- Experience in using SQL for data driven analysis and investigation.
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