Operations Support Specialist

2 days ago


Singapore NICOLL CURTIN TECHNOLOGY PTE. LTD. Full time
Job Description

NICOLL CURTIN TECHNOLOGY PTE. LTD. is seeking a detail-oriented and resourceful Operations Support Analyst who is passionate about enhancing operational efficiency and making a positive impact on an emerging team.


About the Role

  • We are looking for someone with experience working across medium to large-sized teams with diverse stakeholders, excelling in solving ambiguous challenges, and having some knowledge of APIs and SQL.

Key Responsibilities

  • Run daily standup meetings and monitor/manage daily customer support tickets for prioritization and triage.
  • Update the status page for product issues when necessary.
  • Support daily hand-over activities across different regions.
  • Assist regional customers with seasonal campaigns.
  • Follow internal processes to triage and support regional escalations.
  • Coordinate and prepare content for regional monthly meetings.
  • Notify customers about expiring API product versions.
  • Track and report on operational performance and conduct ad-hoc data analyses.
  • Identify and drive process improvements, contributing to operational excellence initiatives.

Required Skills & Experience

  • 2–4 years of experience providing operations support in a technical environment.
  • Customer-oriented mindset with strong empathy and understanding.
  • Exceptional attention to detail, capable of executing standard workflows while adapting to evolving business needs.
  • Passion for learning and understanding technical concepts.
  • Creative problem-solving and troubleshooting skills.
  • Proven ability to multitask and prioritize effectively in a fast-paced environment.
  • Experience in using SQL for data driven analysis and investigation.

What We Offer

  • An estimated salary of $60,000 per annum.
  • A long-term contract role.


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