Data Operations Support Analyst

2 months ago


Singapore NICOLL CURTIN TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

We are seeking a detail-oriented and resourceful Operations Support Specialist who is passionate about enhancing operational efficiency and making a positive impact on an emerging team. The ideal candidate has experience working across medium to large-sized teams with diverse stakeholders, excels in solving ambiguous challenges, and will come with some knowledge of APIs and SQL.

Responsibilities:

  • Run daily standup meetings and monitor/manage daily customer support tickets for prioritization and triage.
  • Update the status page for product issues when necessary.
  • Support daily hand-over activities across different regions.
  • Assist regional customers with seasonal campaigns.
  • Follow internal processes to triage and support regional escalations.
  • Coordinate and prepare content for regional monthly meetings.
  • Notify customers about expiring API product versions.
  • Track and report on operational performance and conduct ad-hoc data analyses.
  • Identify and drive process improvements, contributing to operational excellence initiatives.

Essential Skills & Experience:

  • 2–4 years of experience providing operations support in a technical environment.
  • Customer-oriented mindset with strong empathy and understanding.
  • Exceptional attention to detail, capable of executing standard workflows while adapting to evolving business needs.
  • Passion for learning and understanding technical concepts.
  • Creative problem-solving and troubleshooting skills.
  • Proven ability to multitask and prioritize effectively in a fast-paced environment.
  • Experience in using SQL for data driven analysis and investigation.

This is a long-term contract role.


Tell employers what skills you have

Tableau
Ability to Multitask
Bloomberg
Troubleshooting
Operational Excellence
Analytical Skills
Process Improvement
Customer Support
Cyber Security
Data Management
Investigation
Corporate Actions
SQL
Attention to Detail
API
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