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Senior Operations Manager
2 months ago
We are seeking a highly skilled and experienced Senior Operation Executive to join our team at Kanry Search Singapore Pte. Ltd.
Job Summary:The Senior Operation Executive will be responsible for overseeing the daily operations of our company, achieving and managing overall operational metrics and sales goals, ensuring store compliance with Standard Operating Procedures (SOP), and setting and continuously reviewing Quality Performance Standards.
Key Responsibilities:- Oversee company daily operations and ensure seamless execution of tasks and projects.
- Achieve and manage overall operational metrics and sales goals, identifying areas for improvement and implementing strategies to enhance performance.
- Ensure store compliance with Standard Operating Procedures (SOP) and maintain high standards of quality and customer satisfaction.
- Set and continuously review Quality Performance Standards, regularly assessing product quality and researching new suppliers for both local and international outlets.
- Evaluate and improve current operational systems, identifying opportunities for process improvements and implementing changes to enhance efficiency and productivity.
- Deliver exceptional service and optimize customer satisfaction, responding promptly and accurately to customer complaints and training employees in proper customer service techniques.
- Motivate and manage team performance to achieve overall targets and business objectives, providing guidance and support to ensure success.
- Manage logistics resources and maintain accurate inventory levels, ensuring timely and efficient delivery of products and services.
- Ensure adherence to sanitation and safety regulations, maintaining a safe and healthy work environment for employees and customers.
- Oversee store facelifts and major renovations, ensuring timely and cost-effective completion of projects.
- Track performance against operational goals and establish reporting and audit processes to analyze operational effectiveness.
- Apply project management skills and provide updates on store readiness, ensuring timely and successful project completion.
- Control operational costs, identify opportunities for reducing waste, and maintain efficiency metrics, ensuring cost-effective and sustainable operations.
- Provide detailed reports on weekly, monthly, and annual revenues and expenses, ensuring transparency and accountability.
- Implement policies and procedures for Business Continuity to sustain future store operations, ensuring continuity and resilience in the face of challenges.
- Handle special projects as required, demonstrating flexibility and adaptability in a fast-paced and dynamic environment.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
This job description is a summary of the main responsibilities and requirements for the role. It is not an exhaustive list of tasks and duties, and the successful candidate may be required to perform other tasks and duties as needed.
