Front Office Operations Specialist

2 weeks ago

Singapore beBeeManagement Full time $60,000 - $80,000

**Job Overview**

The primary objective of this role is to manage the front office operations effectively, ensuring that guests receive exceptional service and quality standards are consistently met.

This involves providing supervision, guidance, and leadership to all Front Office personnel, as well as monitoring guest satisfaction, service standards, security, and employee activity.

As Duty Manager, you will lead a team in responding to guest complaints and special requests, taking corrective action to achieve complete guest satisfaction.

Additionally, you will participate in company sustainability efforts and be an inclusive employer.

Key Responsibilities:

  • Oversee lobby operations and ensure efficient guest handling
  • Provide general management support throughout the hotel
  • Coordinate with operations departments to maintain front office functions
  • Ensure departmental standards, policies, and procedures are maintained
  • Lead a team to respond to guest complaints and special requests
  • Update incident reports for critical incidents
  • Attend to guest enquiries, problems, and complaints promptly and courteously

**Requirements:**

  • Degree or Diploma in Hospitality Management or relevant qualification
  • Minimum 4 years' experience in a full-service hotel or mid-range hotel
  • Commitment to work rotating shifts, including weekends and public holidays
  • Great communication skills and ability to interact with guests, employees, and third parties

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