Front Office Operations Specialist

3 days ago


Singapore beBeeDutyManager Full time
Duty Manager Job
The Duty Manager plays a pivotal role in ensuring seamless front office operations. Key responsibilities include:
  • Generating Daily Management Reports for review.
  • Maintaining lobby, public areas, and staff appearance and behavior standards.
  • Ensuring accurate guest registration information.
  • Providing instructions to Night Reception during high occupancy periods.
  • Assisting with room lock issues.
  • Preparing VIP arrival rooms.
  • Collaborating with divisions to achieve efficient front office operations.
  • Operating the front office computer system.
  • Managing group department tasks and switchboard calls.
  • Handling guest complaints and reporting incidents.
  • Providing assistance during busy reception periods.
  • Responding to guest inquiries and handling complaints.
  • Authorizing late departure charges and compliments.
  • Promoting good public relations and staff morale.


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