Front Office Operations Specialist

2 weeks ago

Singapore beBeeOperations Full time $60,000 - $120,000

Job Title: Front Office Operations Manager

About the Role:

We are seeking a highly skilled and experienced Front Office Operations Manager to join our team. The successful candidate will be responsible for managing front office operations, implementing operating procedures, monitoring room inventory levels, and collaborating with various departments.

Key Responsibilities:

  • Manage front office operations, including reception services, guest registration, and cash transactions.
  • Implement operating procedures and service standards for front office operations.
  • Monitor room inventory levels and reconcile discrepancies.
  • Collaborate with various departments on guests' special requirements and requests.
  • Manage personalised reception services for VIP guests' arrivals and departures.
  • Implement loyalty programmes for guest retention and growth.
  • Identify and resolve deviations and irregularities related to front office services.
  • Drive service and operational excellence.
  • Manage team's service performance in response to guests' needs and requests to ensure guest satisfaction.
  • Manage service recovery for escalated guests' concerns and feedback.
  • Build guest relationships to enhance return visits.
  • Analyse guest satisfaction levels and feedback for service improvement and relationship management.
  • Review systems and processes for workflow and productivity improvement.
  • Innovate new ideas to enhance guest experience and revenue generation.
  • Direct the implementation of sustainability programmes to drive organisational green initiatives.
  • Manage operational risks.
  • Operationalise compliance management on data protection regulations and organisational security procedures for guest registration and credit and cash transactions.
  • Manage emergency situations.
  • Manage loss and risk prevention policies and procedures to minimise loss and risk in business operations.
  • Manage human resources, finance and report management.
  • Review operations reports and statistics to monitor and report departmental performance.
  • Support budget forecasting processes for the department.
  • Manage cost control to keep departmental operating expenses within budget.
  • Establish learning and development plans and facilitate learning and development opportunities to enhance staff work performance.
  • Provide coaching and guidance to improve staff work performance.
  • Manage staff performance to achieve department goals.

Requirements:

To be successful in this role, you will need:

  • A degree in hospitality or a related field.
  • Minimum 5 years of experience in front office operations or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite.

Benefits:

We offer a competitive salary and benefits package, including:

  • Flexible benefits with comprehensive medical coverage for self and family.
  • Training and development opportunities.
  • Subsidised rates at Ascott serviced residences.
  • Strong advocate of staff volunteerism.
  • Wellness programmes.

Closing Statement:

We believe that the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.

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