Front Office Operations Specialist

1 week ago

Singapore beBeeDuty Full time $3,500 - $5,500

Job Title: Operations Lead

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Our organization is seeking an experienced Duty Manager to lead our Front Office team. The ideal candidate will have a proven track record of delivering exceptional customer service and ensuring seamless day-to-day operations.

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  • Ensure the smooth operation of Front Office functions, including Reception, Concierge, Communications, and the Club Lounge.
  • Act as the key contact for any guest issues or hotel emergencies in the absence of senior management.
  • Handle all guest complaints and feedback in a professional manner.
  • Oversee reception and cashiering procedures, ensuring they align with established standards and procedures.
  • Provide leadership and support to the team through guidance and training.
  • Lead by example and foster a positive work culture that encourages teamwork, accountability, and excellence.
  • Attend daily internal operations meetings in the absence of the Front Office Manager.
  • Review guest preferences and feedback to inform management decisions.
  • Stay up-to-date with market practices and recommend new processes to improve efficiency and productivity.
  • Drive and promote Front Office goals and initiatives, such as upselling targets and TripAdvisor rankings.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
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Required Skills and Qualifications:

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  • Excellent communication and customer service skills.
  • At least 4 years of experience in a Duty Manager role.
  • Diploma in Hotel Management and/or Diploma in Tourism Studies preferred.
  • Strong knowledge of Opera system.
  • Trained in fire evacuation and emergency procedures.
  • Certified AED and First Aider.
  • Proficient in MS Word, Excel, and PowerPoint applications.
  • Basic foundation of F&B service operations knowledge preferred.
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Benefits:

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The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.

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Others:

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Performs any other job tasks assigned by management.

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