Client Relationship Specialist

2 weeks ago

Singapore beBeeCustomerSupport Full time $50,000 - $90,000
Job Summary

This role is an opportunity to work in a dynamic environment, combining first-level client support with operational client relationship management. The successful candidate will be the first point of contact for client issues, ensuring timely resolution and escalation where necessary. They will also manage strategic client relationships, conduct service reviews, and drive continuous improvement.

Key Responsibilities

  • Serve as the initial point of contact for client-reported issues and queries.
  • Triage, troubleshoot, and escalate issues to relevant internal teams.
  • Monitor and maintain case hygiene, ensuring timely updates and resolution.
  • Perform regular checks and validations to ensure system health and client satisfaction.
  • Collaborate with support and integration teams to resolve technical and functional issues.

Cross-Functional Collaboration
  • Coordinate with Product, Technology, Risk, Legal, Compliance, and Integration teams.
  • Collaborate with global teams to share and implement best practices.

Continuous Improvement & Knowledge Sharing
  • Identify and implement process improvements.
  • Contribute to business initiatives and provide coaching to team members.
  • Share functional expertise and proactive advice with clients and colleagues.

Required Skills & Qualifications

  • 3–6 years of experience in client support, relationship management, or similar roles.
  • Bachelor's degree preferred or equivalent experience.

Skills & Competencies

  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and listening skills; ability to collaborate in a global setting.
  • Proven experience in customer service and relationship management.
  • Strong decision-making skills in high-volume, high-pressure environments.
  • Ability to identify processing risks and communicate effectively with stakeholders.

Additional Requirements

Manage multiple priorities while maintaining focus on key objectives;
Build strong working relationships across departments and geographies;
Maintain accurate records and reporting systems;
Adhere to compliance standards and regulations;
Stay up-to-date with industry trends and developments;

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