Customer Service Representative

2 weeks ago


Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time
Overview

Welcome to DAISHO DEVELOPMENT SINGAPORE PTE LTD, where we strive to provide exceptional customer experiences. As a Guest Services Agent, you will be part of our team that aims to deliver personalized services to our guests.

Salary and Benefits

We offer an attractive salary of SGD 35,000 - 45,000 per annum, commensurate with experience. Additionally, you can enjoy benefits such as medical insurance, paid leave, and opportunities for career growth.

Job Description

Key Responsibilities:

  • Schedule spa services for individuals and large groups using software systems
  • Confirm scheduled appointments with guests via phone or email
  • Provide information on available spa services to guests
  • Manage reservations and cancellations throughout the day
  • Promote and sell spa services in accordance with The Westin Brand Standards
  • Process guest payments and maintain cash security
  • Report any accidents, injuries, or unsafe work conditions to management
Requirements

To succeed in this role, you will need:

  • A strong understanding of customer service principles
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with local standard operating procedures (LSOPs)
Why Work with Us?

At DAISHO DEVELOPMENT SINGAPORE PTE LTD, we value our employees and offer opportunities for growth and development. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity



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