IT Operations Coordinator
2 months ago
To ensure that all hotel technology, including hardware and software, operates smoothly while providing assistance to guests with IT-related inquiries (such as connectivity issues).
The Role
A. System Maintenance
Accountable for following up with users and vendors regarding all technology-related concerns.Implement and uphold Service Level Management processes within established Service Level Agreements (SLAs).Oversee and manage the inventory of all technological hardware, devices, and software, ensuring that records are current.Deliver end-user support for all software applications.Plan and manage disk space effectively.B. IT Support Services
Offer network communication support and technical assistance to users.Examine, test, and troubleshoot computer equipment and systems.Provide end-user support for all software applications.Install, configure, manage, maintain, test, and evaluate computer systems, networks, workstations, and servers.Manage user accounts and set up computers, telephones, and other IT-related equipment.Facilitate IT setups for events and meetings as needed, including participation in Pre-Con meetings.Candidate ProfileDiploma in Computer Science or a related field.1 - 2 years of relevant experience in the hospitality sector.Willingness to work outside of standard office hours during weekdays and weekends.Familiarity with Property Management Systems (PMS), Point of Sale (POS), and other communication systems commonly utilized in the hospitality industry is advantageous.Technically proficient in various areas including IoT, applications, infrastructure, security, virtual environments, data management, optimization, and digital communication infrastructures.-
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