Platform Expert

6 days ago

Singapore beBeeDevelopment Full time $90,000 - $120,000
Job Title

A ServiceNow Developer is responsible for designing, developing, and implementing solutions using the ServiceNow platform capabilities.

", "About the Role

This position requires a strong understanding of IT service management principles, with a focus on ITOM modules. The ideal candidate will have experience working with the ServiceNow platform, configuring workflows and forms, and creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc. Strong analytical and problem-solving skills are required, as well as excellent communication, collaboration, and interpersonal skills.", "Responsibilities

  • Design, develop, and implement solutions using ServiceNow platform capabilities.
  • Collaborate with multi-functional teams to gather and understand business requirements.
  • Customize and configure ServiceNow applications based on business needs.
  • Develop and maintain ServiceNow workflows, forms, scripts, and reports.
  • Provide technical expertise and support for ServiceNow implementations.
  • Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
  • Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
  • Participate in user acceptance testing (UAT) and assist with data migration activities.
  • Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).
", "Requirements
  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
  • Strong understanding of IT service management (ITSM) principles.
  • Basic understanding of scripting languages (e.g., JavaScript).
  • Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
  • Experience in Observability a plus.
  • Experience in configuring ServiceNow workflows and forms.
  • Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
  • Experience with User Management including groups, users, roles, ACLs, etc.
  • Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.
", "Skills Required
  • IT Service Management
  • UAT
  • SOAP
  • Translating
  • ACLS
  • Scripting
  • JavaScript
  • UI
  • Event Management
  • User Management
  • Data Migration
  • User Acceptance Testing
  • ServiceNow
", "You must be able to learn quickly and adapt to new technologies. You should also be eager to contribute to a fast-paced environment."],

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