
Security Platform Support Expert
2 weeks ago
As a key member of our team, you will play a pivotal role in supporting and managing our cybersecurity solutions and platforms.
- Provide expert assistance for security platforms: Troubleshoot issues, analyze root causes, and report incidents for assigned security platforms.
- Manage ticket queue: Take ownership and responsibility of tickets assigned within agreed service level agreements (SLAs), ensuring timely resolution and customer satisfaction.
- Perform change request activities: Plan, review, track, and verify change requests within allocated change windows, with accurate documentation.
- Ensure daily operations: Complete or follow up on daily tasks, maintaining the highest level of service quality.
- Elevate complex issues and collaborate with subject matter experts: Escalate complex issues and work closely with subject matter experts to resolve them efficiently.
- Compile activity reports and documentation: Prepare detailed reports and documentation on activities performed.
What You Need To Succeed:
- Education: Completed diploma or degree studies.
- Technical expertise: Possess hands-on experience in infrastructure, network, and/or security tools.
- Independence and adaptability: Able to work independently, under general guidance, and provide remote support as required.
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