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Network Support Specialist
2 weeks ago
We are seeking a skilled Network Support Specialist to join our team. The ideal candidate will have experience in IT infrastructure and network support roles, with a strong understanding of network concepts.
Key Responsibilities:- Perform network implementation tasks based on scripts and procedures provided by senior engineers.
- Work closely with senior engineers during on-site data center changes and activities.
- Monitor network alarms and clear tickets in coordination with senior engineers.
- Escalate circuit and connectivity issues to service providers and follow up on resolution.
- Provide hands-on assistance in physical installations when required.
- Maintain accurate records and update documentation as instructed.
- Support routine checks and operational tasks to ensure network health and availability.
- Degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT infrastructure or network support roles.
- Basic understanding of network concepts (e.g., TCP/IP, routing, switching).
- Willingness to work night shifts as network changes require after-hours work.
- Able to travel to data centers.
- Strong communication and coordination skills.
- Certifications like CCNA or basic Firewall certifications (Checkpoint, Palo Alto).
- Experience in supporting enterprise networks in data center environments.
- Familiarity with logging into and navigating access controllers for performing configurations, monitoring, and diagnostics.
- Experience with configuring and troubleshooting routers, switches, and firewalls (Cisco, Arista, or equivalent).
