Exceptional Customer Service and Logistics Coordinator

5 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
About the Role

We are seeking an exceptional individual to fill the position of Customer Service cum Shipping Specialist at RECRUIT EXPRESS PTE LTD.

Job Description

The successful candidate will be responsible for providing top-notch customer service and managing shipping operations. This includes:

  • Serving as the first point of contact for customers, delivering professional support and service.
  • Managing incoming orders, calls, and emails, including making changes to orders.
  • Managing cases, prioritizing importance, and distributing cases to second-line support as required.
  • Maintaining knowledge of systems and application software used to provide high-level support to customers.
  • Demonstrating a general knowledge of company guidelines, processes, practices, and procedures.
  • Providing accurate, valid, and complete information by using the right methods/tools with regards to our systems and troubleshooting for our products.
  • Handling complaints by documenting details, providing solutions, and referring unresolved grievances to designated departments.
  • Assisting in airway bill generation, packing list submission, and declaration forms submission.
Requirements

To be successful in this role, you will need:

  • Proven customer service experience.
  • Experience with and knowledge of 3PL/4PL service providers, including shipping, trucking, rail, and air.
  • Familiarity with CRM systems and practices.
What We Offer

In return for your expertise and dedication, we offer:

A competitive salary of SGD $35,000 - $45,000 per annum, depending on experience.



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