Customer Service Coordinator
4 days ago
We are seeking a highly skilled Freight Operations Specialist to join our team at SBS Logistics Singapore PTE. LTD. In this role, you will be responsible for coordinating all import and export shipments based on allocation. Your exceptional customer service skills will ensure timely and accurately client invoicing and billings to customers.
The ideal candidate will have a minimum of 2 years' experience in Customer Service, preferably in the Freight Forwarding Industry. They must be able to handle Cross Trade Shipments and possess excellent communication and customer service skills.
In addition to your technical skills, you will work closely with sales representatives to provide pre- and post-sales support. You will also be responsible for drafting and issuing quotations to potential and existing customers.
Key Responsibilities:- Coordinate all import and export shipments based on allocation
- Prepare permit declarations (Pure CO, Permit with CO, Permit for Export/Import/Air)
- Ensure daily customers' enquiries are attended to
- Handle incoming calls and provide customer satisfaction
- Work with sales representatives to provide pre- and post-sales support
- Draft and issue quotations to potential and existing customers
- Minimum 2 years' experience in Customer Service (Freight Forwarding Industry preferred)
- Ability to handle Cross Trade Shipments
- Friendly and customer service driven
- A team player with good communication and customer service skills
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