Logistics Service Operations Coordinator

7 days ago


Singapore ASCENDT LOGISTICS PTE. LTD. Full time
Company Overview

We are a leading logistics company, ASCENDT LOGISTICS PTE. LTD., dedicated to providing exceptional services to our customers. Our team is passionate about delivering efficient and reliable solutions that meet the evolving needs of the industry.

Salary
We offer a competitive salary for this role, with an estimated range of SGD 40,000 - 60,000 per annum, depending on experience.

Job Description

In this role as Logistics Customer Service Executive, you will be responsible for managing customer accounts related to warehousing and logistics requests. This involves responding to customers' emails and requests for inventory and delivery updates, maintaining accuracy of customers' inventory via WMS, processing customers' order requests, and coordinating with the warehouse team for pick and pack processes.

This role requires excellent communication skills, both written and verbal, as well as strong interpersonal skills to build effective relationships with customers and internal stakeholders. You must also be proficient in Excel and other basic PC skills to perform data analysis and reporting tasks.

Required Skills and Qualifications

To succeed in this role, you should possess the following skills and qualifications:
  • Strong customer service experience with a focus on resolving complaints and queries efficiently.
  • Excellent communication and interpersonal skills to build effective relationships with customers and internal stakeholders.
  • Proficiency in Excel and other basic PC skills to perform data analysis and reporting tasks.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.


Benefits

We offer a comprehensive benefits package to support your career growth and well-being, including:
  • A competitive salary range of SGD 40,000 - 60,000 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages collaboration and innovation.


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