Customer Service Operations Coordinator

7 days ago


Singapore WBS LOGISTICS PTE. LTD. Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Operations Coordinator to join our team at WBS Logistics PTE. LTD.

About the Role:
As a Customer Service Operations Coordinator, you will play a crucial role in ensuring the smooth operation of our customer service department. Your primary responsibility will be to handle shipping and airfreight inquiries from customers, as well as responsible for shipment booking, declaration of import and export permits, applying for Form D, C.O., etc., and DG cargoes. You will also be required to coordinate with agents and shippers on shipment arrangement, monitor shipments to ensure orders are shipped according to shipping requirements, arrange transportation for local cargo delivery, and liaise with warehouse for packing, stuffing, or unstuffing of cargoes. Additionally, you will be responsible for compiling weekly and monthly reports and performing data entry, job creation, billing, general administrative duties, or any ad-hoc tasks assigned.

About You:
To succeed in this role, you must possess excellent communication skills, both written and verbal, as well as strong interpersonal skills. You should be able to work effectively under stress and pressure, have a keen eye for detail, and be customer service-oriented. A strong knowledge of customer service principles and practices is essential, as well as proficiency in relevant computer applications and administrative procedures. Fluency in English and Mandarin is also required.

Your Skills and Qualifications:
* GCE 'N' or 'O' Level
* Knowledge of customer service principles and practices
* Knowledge of relevant computer applications and administrative procedures
* Able to converse in English & Mandarin
* Possess good interpersonal skills, listening & communication skills
* Attention to detail and accuracy
* Customer service oriented
* Able to work under stress and pressure

Estimated Salary: $45,000 - $60,000 per annum (depending on experience)

About WBS Logistics PTE. LTD.
WBS Logistics PTE. LTD. is a leading logistics company that provides comprehensive logistics solutions to businesses across various industries. Our team of experienced professionals is committed to delivering exceptional service and exceeding our customers' expectations. We offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment.

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