Production Support Professional

1 week ago

Singapore beBeeTechnical Full time $100,000 - $150,000
Job Description

As a key member of our team, you will be responsible for providing exceptional production support services to stakeholders. This includes ensuring the availability, incident, problem, and capacity management for applications in scope.

You will also be responsible for responding and resolving incidents, problems, and user queries through proper analysis. Additionally, you will manage communication for incidents and be responsible for communications within the team, manager, and department.

Further, you will drive technical remediation in line with agreed non-functional requirements and evidence continual service improvement of processes and tasks via automation.

Key Responsibilities
  • Ensure essential process/procedures are followed and contribute to defining standards.
  • Coach and be receptive to coaching to uplift the team's and your individual knowledge.
  • Communicate complex technical issues to business users in a language they understand.
  • Contribute in effective knowledge management best practices within the team and organization.
  • Work closely with 1st & 3rd level support and development teams to resolve incidents, problems, and user queries within SLA.
Required Skills and Qualifications

For this role, we are seeking individuals with:

· 5+ years of experience working in banking IT industry support, preferably in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player skills, with flexibility and ability to manage time effectively.

· Ability to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2/L3 support in a production support group in a high-availability/mission-critical environment.

· Strong understanding of ITIL methodology.

Essential Technical Skills
  • 5+ years of experience with distributed technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
  • Strong working experience in Microsoft Dynamics CRM application production support.
  • Strong understanding of Microsoft Dynamics CRM application architecture.
  • Excellent troubleshooting skills in Control-m batch issues, SSIS packages.
  • Strong automation skills (Unix Shell scripting/windows batch scripting or any other scripting language).
  • Hands-on experience in writing/debugging scripts, code, and database queries.
  • Software Engineering & Change Management.
  • Solid understanding and execution of DR & BCP.
  • Good experience in Middleware MQ/BMC/Control-M/Remedy incident management tools.
Personal Skills
  • Ability to work in a team environment.
  • Ability to learn new skills quickly with little supervision and ensuring detail is of high priority.
  • Excellent communication and interpersonal skills with the ability to communicate well at all levels.
  • Strong problem-solving skills while being process-oriented.
  • Self-motivating and delivery-focused individual.
  • Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues.
  • Proven ability to communicate and develop long-lasting relationships with all levels of management in a clear, concise manner.

The ideal candidate will have a strong background in production support and excellent communication skills.

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