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Electronic Product Support Professional

2 weeks ago

Singapore beBeeElectronics Full time $60,000 - $80,000
Product Support Specialist Opportunity

Join a leading global electronics company in their pursuit of excellence. This contractual assignment with an initial tenure of 2 years offers a unique chance to grow professionally and make a meaningful impact.

  • The Role:
  • Monitor and report on service quality KPIs, identifying areas for improvement and implementing effective solutions.
  • Provide technical support and guidance to Authorized Service Centers and Contact Centers for mobile and consumer electronics products.
  • Conduct training sessions and knowledge transfer to vendors and service partners, ensuring seamless collaboration.

Key Qualifications:

  • Minimum 3 years' experience in electronics after-sales or a customer-centric technical environment.
  • Strong technical knowledge and troubleshooting skills on mobile and consumer electronics products.
  • Excellent problem-solving, prioritization, and critical thinking skills.
  • Able to work independently and as part of a team, demonstrating strong multitasking capabilities.

Responsibilities:

  • Collaborate with factories and HQ teams on quality monitoring and product improvement initiatives.
  • Support on-site service and repair activities, product liability tasks, and inventory management.
  • Participate in ad hoc projects related to product quality and service support.

Next Steps:

  • Send your updated resume to the email address provided by the recruitment agency.
  • We regret that only shortlisted candidates will be contacted.

Tell employers what skills you have:
Technical Training
Data Analysis
Critical Thinking
Root Cause Analysis
Inventory Management
Troubleshooting
Driving License