Global Workforce Management Strategist
6 days ago
Located in the vibrant city-state of Singapore, WISE ASIA-PACIFIC PTE. LTD. is a dynamic and innovative company that empowers individuals to manage their finances with ease and confidence.
Salary
Our competitive salary for this role starts at SGD $60,000 per annum, commensurate with experience.
Job Description
We are seeking an experienced Global Workforce Management Strategist to join our team. As a key member of our workforce management team, you will play a vital role in ensuring our agents are scheduled to be working at the right place and at the right time.
Key Responsibilities:
- Develop and implement effective scheduling patterns to meet service level agreements (SLAs) and operational efficiency goals;
- Collaborate with stakeholders to understand business requirements and provide recommendations on workforce planning and scheduling strategies;
- Analyse data to identify trends and areas for improvement, and develop actionable insights to inform decision-making;
- Work closely with the wider workforce management team to ensure seamless execution of schedules and timely resolution of any issues that may arise;
- Communicate effectively with various teams, including operations, product, and analytics, to ensure alignment and efficient delivery of services;
Required Skills and Qualifications:
To succeed in this role, you will need:
- A minimum of 1 year of relevant Workforce Management experience, preferably in a contact centre environment;
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions;
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders;
- Familiarity with workforce management tools and technologies, such as scheduling software and reporting dashboards;
- Proven ability to work independently and as part of a team, with a strong sense of accountability and ownership;
Benefits:
In addition to a competitive salary, we offer a range of benefits, including:
- A comprehensive health insurance plan;
- A retirement savings plan with employer matching contributions;
- Flexible working hours and remote work options;
- Ongoing training and development opportunities;
Others:
This role offers a unique opportunity to join a dynamic and innovative company, and contribute to the growth and success of our workforce management team. If you are a motivated and results-driven professional with a passion for workforce management, we encourage you to apply.
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