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Leads and Engagement Coordinator

3 weeks ago

Singapore BYD BY 1826 PTE. LTD. Full time
Job Title: Automotive Leads Engagement Specialist

Company Overview: BYD by 1826 is a leading company in the automotive industry. We offer a range of vehicles and services that cater to the needs of our customers. As an Automotive Leads Engagement Specialist, you will be part of a team that provides exceptional customer service and support. Your role will involve interacting with customers, providing accurate information, scheduling appointments, maintaining records, and staying updated on industry trends. To excel in this position, you will need to have excellent communication skills, a strong understanding of automotive systems, and the ability to analyze complex issues.

Key Responsibilities:
  • Providing accurate information on BYD vehicles and services.
  • Scheduling appointments with dealerships or repair centers.
  • Maintaining records of customer interactions and service requests.
  • Staying updated on automotive industry trends and vehicle models.
  • Escalating complex issues to senior support.
  • Documenting customer feedback.
  • Ensuring customer satisfaction through follow-up communications.
Requirements:
  • High school diploma or equivalent.
  • Previous experience in automotive customer service or technical support.
  • Certifications such as ASE are a plus.