Engagement Delivery Lead

1 week ago

Singapore Cognizant Full time

**Cognizant Overview**:
Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world's leading professional services companies, transforming customers' business, operating, and technology models for the digital economy. With annual revenues of $18.5 billion and a market value of $35 billion, we help global corporations adapt to market disruptions and build stronger, more agile, and innovative businesses.

At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a fast-changing world.

**More about Data team and Role**:
AI&A helps businesses become more data-centric by building accessible, trustworthy, and future-ready data foundations. We transform decision-making with AI to drive growth and success. The Delivery Lead role with AI&A team will be instrumental in leading and maintaining strong customer relationships across all Data deliverables, while enhancing our delivery governance to ensure customer satisfaction.

**Key Responsibilities**:

- Serves as a senior liaison for delivery into government and banking services across Singapore, responsible for ensuring quality of delivery
- Working closely with the EPL/EDL/PDLs to improve delivery governance and operational metrics.
- Establishes and builds relationships with appropriate peers at Client side. Manage delivery expectations to exhibit exceptional experience to clients.
- Drives account penetration through Cognizant's services, capabilities, solutions, accelerator through continuation and extension of existing programs.
- Involving the right stakeholders from Cognizant to make sure that the engagement objectives are met.
- Service Improvement initiatives through automation of certain redundant tasks
- Supervising a team responsible for planning and implementation
- Working with the clients (Vice Presidents and CIOs) and meeting their objectives through the course of the engagement

**Required Qualifications**:

- 12+ years' experience in handling large delivery engagements preferably across Banking and Financial Services.
- Excellent presentation and written communications skills
- Strong analytical and negotiation skills
- Ability to work independently to manage the whole program and respective stakeholders and projects.
- Ability to take ownership for key projects' timelines, deliverables, budget and metrics.
- Project/strategic planning and business background with understanding of assigned areas of responsibility.
- Extensive experience with global delivery model
- Excellent client management, relationship building and escalation management skills.
- Grooming engagement leads / project managers.

**Preferred Qualifications**:

- Strong exposure to SDLC and Agile/DevOps methodologies
- Customer facing experience with strong hands-on background in Data
- Prior experience in handling RFP response
- Understanding of CMMi processes and best practices

**Salary**: S$13,000 - 17,000 Per month

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