Customer Service and Order Processing Specialist
5 days ago
**Job Description:** We are seeking an experienced Call Centre Assistant to join our team at Recruit Express Pte Ltd. As a Call Centre Assistant, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.
**Responsibilities:**
- Answer incoming customer calls, respond to emails, and address customer concerns in a timely and professional manner.
- Document and record customer interactions, including complaints and queries.
- Work collaboratively with operations teams to resolve complex issues and improve customer satisfaction.
- Develop and maintain knowledge of company policies, procedures, and products.
- Participate in quality control initiatives to ensure consistent high-quality customer service.
- Meet performance targets and contribute to business growth.
**Requirements:**
- Minimum Nitec qualification and above.
- Previous call centre experience/Customer Service or order processing experience.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work under pressure and meet deadlines.
**Benefits:**
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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