Order Management Specialist
6 days ago
About Our Company:
Recruit Inc Private Limited is a pioneering organization dedicated to innovation and excellence. As a Sales Support Specialist, you will contribute to driving customer satisfaction through effective service delivery.
Your Job Description:
- Customer Focus: Drive customer satisfaction by anticipating and resolving issues in a timely manner, ensuring high customer satisfaction ratings.
- Order Management: Manage orders and data entry in CRM systems with precision and accuracy, minimizing errors and delays.
- Order Follow-Up: Ensure timely delivery and resolution of customer orders through proactive follow-up and communication, maintaining a positive relationship with customers.
- Sample Requests: Efficiently process sample order requests, ensuring minimal disruptions to the business and optimal customer satisfaction.
- Customer Onboarding: Seamlessly integrate new customers into our operations by creating new customer entries in systems.
- Customer Service: Provide excellent customer service by responding to customer inquiries, providing statements, certificates, and questionnaires as required.
- Account Manager Support: Collaborate with Account Managers on sales-related processes and tasks, ensuring cohesive teamwork and achieving shared goals.
- Headquarters Collaboration: Collaborate with HQ (Europe) to maintain smooth operations, optimize our global presence, and ensure continuous improvement in processes and customer service delivery.
Requirements:
- Technical Expertise: Proficiency in SAP/SAP C4C, CRM Salesforce, and Microsoft Office applications is essential for success in this role.
- Organizational Abilities: Demonstrate critical thinking, planning, and task management skills, ensuring attention to detail and efficient time management.
- Qualifications: Hold a minimum of Diploma qualifications and possess relevant work experience in sales support or a similar administrative role.
- Work Experience: Proven experience in CRM and ERP systems is highly valued, along with excellent communication and organizational skills.
- Travel Requirements: Willingness to travel on business needs as required, demonstrating adaptability and flexibility.
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