Customer Service Specialist with International Shipping Expertise
2 days ago
This role offers a dynamic opportunity to work as a Customer Service cum Shipping Specialist at RECRUIT EXPRESS PTE LTD. The successful candidate will be responsible for providing top-notch customer support and handling various shipping-related tasks.
About the Role
We are seeking an experienced professional who can serve as the first point of contact for our customers, ensuring timely and efficient resolution of their queries and concerns. The ideal candidate should possess excellent communication skills, both written and verbal, and have a strong background in customer service and international shipping.
The selected candidate will be required to manage incoming orders, calls, and emails, including making changes to orders, and handle all incoming cases by prioritizing importance and distributing them to second-line support when necessary. Additionally, they will need to maintain knowledge of systems and application software used to provide high-level support to customers and ensure accurate and complete information is provided using the right methods/tools regarding our systems and troubleshooting for our products.
Responsibilities
The successful candidate will be responsible for:
• Providing exceptional customer service, responding promptly to customer inquiries, and resolving issues efficiently
• Managing incoming orders, calls, and emails, including making changes to orders as needed
• Handling all incoming cases, prioritizing importance, and distributing cases to second-line support when necessary
• Maintaining adequate knowledge of systems and application software used to provide high-level support to customers
• Ensuring accurate and complete information is provided using the right methods/tools regarding our systems and troubleshooting for our products
• Generating airway bills, preparing packing lists, and submitting declaration forms
• Collaborating with other teams to achieve shared goals and objectives
Requirements
To be considered for this role, candidates must possess the following qualifications and experience:
• Proven customer service experience with a strong background in international shipping
• Familiarity with CRM systems and practices
• Experience working with 3PL/4PL service providers (including shipping, trucking, rail, and air) is advantageous
• Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike
Salary and Benefits
We offer a competitive salary range of SGD 40,000 - 60,000 per annum, depending on experience, plus benefits including medical insurance, paid annual leave, and opportunities for professional growth and development.
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