Customer Service Operations Specialist

3 days ago


Singapore IN INTERNATIONAL BUSINESS PTE. LTD. Full time
Job Overview

We are seeking an experienced Customer Service Operations Specialist to join our team at IN INTERNATIONAL BUSINESS PTE. LTD. The ideal candidate will be responsible for delivering exceptional customer service, coordinating service jobs, and ensuring high levels of quality and performance.

Responsibilities:
  • Respond promptly to client inquiries, providing solutions and support.
  • Assign tasks to other departments as needed.
  • Communicate with overseas team members to resolve their queries.
  • Coordinate daily service job schedules with Sales Managers.
  • Achieve customer satisfaction while managing service jobs.
  • Ensure accurate invoicing and coordinate with the team to meet profitability expectations.
  • Reply to queries from clients and suppliers in a timely manner.


Requirements:
  • Excellent customer service skills, friendly and well-spoken.
  • Must be able to converse in English.
  • Chinese communication is an advantage due to international business operations.
  • Minimum SPM or GCE O-LEVEL qualification.
  • Basic computer skills are required.
  • Prior experience is preferred but not necessary.


Tell Us About Your Skills

Microsoft Office
Microsoft Excel
Customer Support
ERP
Invoicing
Administration
Good Communication Skills
Freight
Administrative Support
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Pricing
Shipping

Salary Information

We offer a competitive salary range of SGD $40,000 - $60,000 per annum, commensurate with experience, plus additional benefits.

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