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Senior Operations Manager, Care and Call Centre

2 months ago

Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
About the Role

We are seeking a highly skilled and experienced Senior Assistant Manager to lead our Care and Call Centre team at the NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. This is a unique opportunity to make a meaningful impact on the lives of our residents and community partners.

Key Responsibilities
  1. Develop and implement operational strategies to ensure the delivery of high-quality services to our residents and community partners.
  2. Lead a team of Call Centre Officers and administrative staff to achieve service standards, key performance indicators, and organizational goals.
  3. Collaborate with stakeholders to develop and implement new initiatives and workflows to improve operational efficiency and effectiveness.
  4. Manage budgets and resources to support the operations of the Care and Call Centre.
  5. Monitor and report on key performance indicators and service standards to stakeholders and management.
Requirements
  • Good bachelor's degree in any discipline.
  • At least 4 years of relevant Contact Centre/healthcare and operations-related experience.
  • Leadership skills with experience in managing teams and motivating staff to perform.
  • Project management experience with the ability to work collaboratively with stakeholders at all levels.
  • Highly adaptable and resilient with excellent analytical and organizational skills.
  • Excellent interpersonal, communication, presentation, writing, and problem-solving skills.
  • Ability to analyze complex issues and communicate potential solutions.
  • Proficiency with data visualization and Microsoft suite of applications.
What We Offer

As a Senior Assistant Manager at the NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD., you will have the opportunity to work in a dynamic and innovative environment, driving positive change and making a real difference in the lives of our residents and community partners.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.