Technology Ticket Manager

1 day ago


Singapore beBeeITspecialist Full time $90,000 - $120,000

Job Overview

We are seeking a highly skilled professional to manage technology tickets impacting group businesses across various regions. The successful candidate will be responsible for ensuring timely resolution of issues reported by end-users.

Key Responsibilities
  • Ticket Management: Manage the ticketing process to ensure prompt resolution of technical issues.
  • Technical Support: Collaborate with end-users, IT support staff, and vendors to troubleshoot technical problems.
Requirements
  • Education: Bachelor's degree in business, computer science, or related field.
  • Experience: 3-4 years of experience in working with IT Helpdesk roles.
  • Skills: Proficient in MS Office products and basic knowledge of IT services such as desktop and software.
  • Communication: Fluent English communication skills.

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