Ticket Collector

2 days ago

Singapore ACTIVE HR MANAGEMENT PTE. LTD. Full time
Roles & Responsibilities

Ticket Collector
Working Hours:6:30am-2:30pm or 2pm-10pm, select a fixed time slot,

6 days a week
Rotating shifts, 4 days off per month
Location: Woodlands

Responsibilities

  • Ticket Verification:Check if passengers have a valid ticket for their journey or entry.
  • Passenger Assistance:Address customer inquiries, resolve ticketing issues, and assist with seating or other travel-related problems.
  • Safety and Security:Ensure passengers are safe, enforce rules and regulations, and report any security concerns or restricted items to authorities.
  • Fare Collection & Dispute Resolution:Handle passengers who do not have the correct fare, explaining consequences and offering solutions such as purchasing a new ticket.
  • Record Keeping:May involve preparing charge sheets, managing ticket inventory, or other administrative tasks related to ticketing and operations.
  • Customer Service:Ability to provide friendly, courteous, and helpful service to a diverse range of people.
  • Communication Skills:Clearly and politely communicate with passengers, colleagues, and authorities.
  • Conflict Resolution:Address and resolve issues, such as fare disputes, calmly and effectively.
  • Attention to Detail:Accurately check tickets and ensure compliance with regulations.
  • Observational Skills:Notice any security issues or violations of rules and regulations.
Tell employers what skills you have
OFAC
Oral Communication Skills
Microsoft Excel
Customer Experience
Ticketing
Dispute
Inventory
Purchasing
Accounts Receivable
Compliance
Writing
Spreadsheets
Financial Closing
Conflict

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