Public Transportation Services Assistant

2 weeks ago

Singapore beBeeTicket Full time $3,000 - $4,500
Job Description

The Ticket Collector plays a vital role in the success of public transportation services, ensuring smooth operations, providing excellent customer service, and maintaining safety and security standards.

This is an essential opportunity for individuals who thrive in fast-paced environments and enjoy interacting with people from diverse backgrounds.

Required Skills and Qualifications
  • Ticket Verification: Verify passengers have valid tickets for their journey or entry, adhering to established regulations.
  • Passenger Assistance: Address customer inquiries, resolve ticketing issues, assist with seating or other travel-related problems, promoting a positive passenger experience.
  • Safety and Security: Ensure passengers are safe, enforce rules and regulations, report any security concerns or restricted items to authorities, upholding the highest standards of safety and security.
  • Fare Collection & Dispute Resolution: Handle passengers without correct fare, explain consequences, offer solutions such as purchasing a new ticket, promoting transparency and fairness.
  • Record Keeping: Prepare charge sheets, manage ticket inventory, perform administrative tasks related to ticketing and operations, maintaining accurate records and efficient processes.
  • Customer Service: Provide friendly, courteous, and helpful service to diverse people, building trust and loyalty with passengers.
  • Communication Skills: Clearly and politely communicate with passengers, colleagues, and authorities, fostering effective collaboration and teamwork.
  • Conflict Resolution: Address and resolve issues, such as fare disputes, calmly and effectively, promoting a positive and respectful work environment.
  • Attention to Detail: Accurately check tickets and ensure compliance with regulations, maintaining high standards of accuracy and attention to detail.
  • Observational Skills: Notice any security issues or violations of rules and regulations, taking prompt action to maintain a safe and secure environment.
Benefits

This is an excellent opportunity to work in a challenging and rewarding career path, contributing to the success of public transportation services.

Others

Individuals who are enthusiastic, patient, and able to multitask will excel in this role.

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