Delivery and Change Expert
7 days ago
About the Opportunity:
A HAYS SPECIALIST RECRUITMENT PTE. LTD. Client requires a seasoned professional to lead its Service Delivery and Change Management efforts. This critical role ensures the successful delivery of services while driving transformative change within the organization.
Key Responsibilities:
- Develop and execute comprehensive change management plans to support business transformation and ongoing improvement.
- Cultivate strong relationships with cross-functional teams to address service delivery and change management needs.
- Lead and develop a team of professionals in service delivery and change management.
- Monitor and report on service delivery performance, identifying areas for improvement and implementing targeted solutions.
- Promote the adoption of best practices in service delivery and change management.
- Ensure compliance with industry standards and regulatory requirements.
- Foster a culture of innovation, collaboration, and excellence within the team.
Qualifications:
Bachelor's degree in Business Administration, Management, or a related field. A Master's degree is preferred.
Extensive experience in service delivery and change management, with a minimum of 5 years in a leadership role.
Strong understanding of service delivery frameworks and methodologies.
Proven ability to manage complex change initiatives and drive organizational transformation.
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively in a fast-paced and dynamic environment.
Strong analytical and problem-solving abilities.
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