F&B Operations Manager
4 weeks ago
At MOC Restaurants PTE. LTD., we are seeking a highly skilled and experienced F&B Supervisor to join our team at Ministry of Crab Dempsey. As a key member of our front of house team, you will be responsible for ensuring smooth and efficient service to our discerning customers.
Key Responsibilities
• Oversee daily front of house operations, including managing staff, inventory, and customer relationships.
• Lead and motivate the front of house team to deliver exceptional customer service and high-quality food and beverage experiences.
• Collaborate with the kitchen and bar staff to ensure seamless service and maximize customer satisfaction.
• Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency.
• Monitor and manage inventory, supplies, and equipment to ensure optimal levels and minimize waste.
• Maintain a clean and organized front of house area, adhering to health and safety standards.
• Participate in special events, promotions, and menu launches to drive revenue growth and customer engagement.
• Foster strong relationships with customers, colleagues, and suppliers to promote a positive and supportive work environment.
• Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain our high standards.
Requirements
• 3+ years of experience in a supervisory role in a high-end restaurant or hospitality environment.
• Proven track record of excellent customer service, leadership, and team management skills.
• Strong communication and problem-solving skills, with the ability to work well under pressure.
• Proficiency in reservation and point-of-sale systems, with a strong attention to detail.
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