Training and Quality Improvement Manager

6 days ago


Singapore National University Health System Full time
Key Responsibilities
  • Lead/partner with internal users to develop, review, and perform continuous process improvement
  • Develop and drive quality-related activities to build a strong quality culture within the Contact Centre
  • Analyse data/statistics to identify and anticipate issues and trends, and proactively implement improvement programs
  • Partner with Institution Leads, Business Analyst, and external teams to ensure training content and materials are aligned to NUHS's Vision, Workplans, and kept up to date


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