Technical IT Support Professional

4 days ago

Singapore beBeeCybersecurity Full time $4,000 - $6,000

Job Summary:

  • Seeking a dedicated Technical Support Specialist to provide exceptional technical assistance and support.

Key Responsibilities:

  • Technical Expertise: Installation of software applications, including 3-party apps, upon request. Provide top-notch technical assistance and support for various platforms.
  • Fault Reporting: Utilize CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc., for efficient fault reporting.
  • Platform Support: Offer comprehensive support for Microsoft Office 365 platform-related issues, including OneDrive access problems.
  • Escalation: Escalate to L2 Support as necessary, ensuring prompt resolution of complex issues.
  • General Support: Provide general support for various IT-related matters.
  • Fault Reporting: Log faults for laptop, printer, keyboard, mouse, headset, etc.
  • Printer Support: Install, configure, and escalate printer-related issues.
  • Laptop Checks: Conduct monthly random laptop checks to ensure optimal performance.
  • User Administration: Manage user administration tasks, including staff onboarding, offboarding, password reset, group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
  • CORPORATE SIM CARD: Assign and maintain corporate SIM cards, updating mobile number listings accordingly.
  • Network Support: Offer network support, including fault reporting for VPN and internet connections.
  • Fortigate Maintenance: Perform Fortigate maintenance tasks, such as firmware upgrades, policy settings, VPN password resets, token issuance, domain blacklisting, and whitelisting.
  • Device Management: Utilize MERAKI Device Admin for device whitelisting, blacklisting, etc.
  • Central Admin: Configure Sophos Central Admin for device and user group assignment, etc.
  • Ruckus Admin: Reset Ruckus APs, adjust settings, etc.
  • Email System Support: Provide Cisco Email System support, including blacklist or whitelist domains, email tracing, email policies settings, etc.
  • Cybersecurity Support: Offer cybersecurity support, helping to protect against potential threats.
  • Help Desk Support Officer: Serve as a Help Desk Support Officer, providing support and guidance as needed.
  • Send Staff Advisory: Send staff advisories as required.
  • Create KnowBe4 User: Create users in KnowBe4.
  • Daily Firewall Security Checks: Perform daily firewall security checks.
  • Daily Sign-In Checks: Conduct daily sign-in checks.
  • 3CX Support: Provide 3CX support, including assigning extensions, installing/configuring the 3CX app, and maintaining extension listings.
  • Asset Management: Manage assets, including issuing, loaning, tracking, and maintaining asset listings.
  • Stock-taking Exercise: Assist with stock-taking exercises if required.
  • Hardware Vendor Liaising: Liaise with hardware vendors for Return Merchandise Authorization (RMA) and Warranty.
  • Service Progress Reports: Generate service progress reports, including daily sign-in logs, daily firewall security checks, daily helpdesk ticket reports, weekly helpdesk ticket reports, monthly helpdesk ticket reports, monthly open pending requests report by assigned Digital Information Technology (DIT) staff, yearly user licensing report, and ad-hoc requests such as Office 365 user lists and information, user access management reports, and monthly first response time reports.

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