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Senior Customer Success Professional

3 weeks ago

Singapore beBeeCustomerSuccess Full time $80,000 - $120,000

Deliver exceptional customer success by fostering long-term relationships with key clients within the programmatic ecosystem.

  • Present cutting-edge solutions to major sell-side platforms, demand-side platforms, ad exchanges, agencies, and publishers.
  • Maintain a deep understanding of client needs and identify opportunities for expansion.
  • Stay ahead of industry developments and emerging standards.
Key Responsibilities:

Foster active relationships with key clients through regular engagement.

  • Promote Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms, demand-side platforms, ad exchanges, agencies, and publishers.
  • Maintain awareness of client needs and opportunities for expansion.
  • Understand competitive landscape, new industry developments and standards.

Main Objectives:

  • Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy.

Requirements:

Establish and maintain strong relationships with key clients.

  • Presentation skills to showcase solutions to key clients.
  • Business acumen to understand client needs and opportunities.
  • Industry knowledge to stay ahead of emerging trends and standards.

Benefits:

This role offers the opportunity to drive positive customer success outcomes and contribute to the growth of the company.