Conference Services Manager
1 month ago
Position Overview
The Conference Services Manager is a key role within our team, responsible for delivering exceptional events and customer service. This individual will be the primary point of contact for all center users, coordinating events from start to finish while ensuring seamless execution and customer satisfaction.
The Role
A. Develop Sales Strategies
- Develop and implement sales channel expansion plans to increase revenue
- Conduct sales performance reviews to evaluate effectiveness and identify areas for improvement
B. Create Sales Opportunities
- Manage sales channels to optimize sales performance
- Participate in industry events and trade exhibitions to network and generate leads
C. Manage Sales Activities to Achieve Sales
- Conduct hotel inspections to ensure high-quality service
- Negotiate sales contracts to meet customer needs
- Develop consultative selling strategies to maximize event space utilization
- Prepare and present sales proposals and quotations to clients
- Ensure accurate and timely preparation of Banquet Event Orders (BEOs)
- Respond to customer inquiries and requests in a timely and professional manner
D. Manage Client Relationships
- Collaborate with the Banquet Operations Team and Food & Beverage Executive to meet customer requirements
- Develop BEOs for customized events that deviate from signed sales contracts
E. Manage Finance and Report Management
- Meet or exceed individual and group catering sales targets
- Ensure timely deposit collection for all events
- Assist clients in applying for credit facilities with the hotel
- Track lost business and update Opera S&C accordingly
Talent Profile
- Diploma in Hospitality Management
- Minimum 3 years' experience in a similar role for an upscale hotel
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Knowledge of Opera Sales & Catering
- Basic knowledge of AV equipment
- Knowledge of food and beverage menus, preparation, and presentation
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