Senior Assessment Coordinator

Job Description

About the role:

The official job title for this position is Manager, Assessments & Insights. We are currently hiring for a 1-year contract position, with the potential for renewal and the possibility to convert to a permanent role.

In addition to the salary, this position offers various benefits including an annual wage supplement and performance bonus.

Location: Lifelong Learning Institute, Singapore Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities

• Coordinate assessment strategies as directed by the Head of Department/Senior Manager.
• Support the development and maintenance of high-quality assessment content, including managing the item writing and review process with external vendors and subject matter experts.
• Assist in managing the assessment lifecycle from pilot testing to final deployment, ensuring alignment with quality standards and strategic goals.

Vendor & Project Coordination

• Serve as a key liaison between internal stakeholders, vendors, and consultants in the delivery of assessment-related projects.
• Track project timelines, deliverables, and budgets to ensure smooth execution and accountability.
• Ensure effective documentation and reporting on project progress and post-project reviews.

Data Analytics & Quality Assurance

• Extract and clean assessment-related data to support validation studies and continuous improvement initiatives.
• Generate reports and dashboards to track question performance, candidate results, and trends across certification levels.
• Work with the Head of Department/Senior Manager to recommend and implement data-informed improvements to question quality and assessment design.

Governance & Compliance Support

• Assist in reviewing and updating assessment policies, guidelines, and SOPs to maintain rigour, fairness, and compliance.
• Ensure proper documentation, classification, and secure storage of sensitive assessment content and candidate data.
• Support the implementation of assessment integrity measures, including handling minor appeals and escalation protocols.

Stakeholder & Partnership Engagement

• Coordinate with local and international stakeholders for assessment benchmarking and recognition discussions, under the guidance of the Head of Department/Senior Manager.
• Support knowledge exchanges with other credentialing bodies and contribute to meeting materials and documentation for partnership reviews.

Team Collaboration & Development

• Collaborate closely with colleagues across A&I, including Skills Research and Analytics, to align assessment efforts with wider competency framework initiatives.
• Provide operational guidance and mentorship to junior team members or interns as required.

Other Responsibilities

• Assist the Head of Department/Senior Manager in special projects, including AI-driven assessment innovations, skills-based evaluation pilots, and regional assessment strategy initiatives.
• Contribute to team process improvements and participate in internal reviews and retrospectives.

Requirements

We are seeking a highly motivated individual with the following skills and qualifications:

• Relevant experience with assessments (e.g. psychometric assessments, educational assessments).
• Familiarity with design, development, and delivery of assessment questions, tools, and tests.
• Proficient with Microsoft Excel to support basic data cleaning (e.g. VLOOKUP, CONCATENATE, COUNTIFS).
• Comfortable with statistical software (e.g. SPSS, Stata, Jamovi); knowledge of programming languages (R or Python) to clean and analyze data is a plus.
• Prior experience in project management will be an added advantage.
• Good understanding of statistical modeling.
• Equivalent qualifications in Human Resource (HR), Psychology, or Business. Qualifications in Organisational Psychology is a plus.

What We Offer

In addition to the competitive salary, we offer a range of benefits including an annual wage supplement and performance bonus.

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