Cloud Application Support Specialist
1 week ago
We are seeking a highly skilled Cloud Application Support Specialist to join our team at Snaphunt. This is a fantastic opportunity to work with our clients in the Philippines, providing top-notch cloud application support services.
About the Job:
- The role will involve working on complex application issues, ensuring timely resolutions and maintaining business continuity.
- You will be responsible for implementing and managing monitoring systems to proactively oversee application health, performance, and security.
- With your extensive Unix knowledge, you will provide expert support for cloud applications and on-prem deployed code.
- Your strong communication skills will enable you to effectively liaise between the technical team and clients, ensuring all client needs are met.
- You will also manage and maintain Azure cloud services, including computing, networking, storage, and security.
- Collaboration with the development team will be key in testing and validating new releases, bug fixes, and system updates.
About You:
- We are looking for individuals with at least one year of experience in Unix, Linux scripting.
- A minimum of two years of experience in technical customer service is required.
- Candidates should have expertise in Azure or AWS and proven experience in cloud application support, Unix/Linux environments, and Microsoft Azure.
- Familiarity with helpdesk ticketing systems such as Salesforce, Azure DevOps, or Jira is essential.
- Able to use online and remote-connecting software proficiently.
- Experience with testing and validation processes for new software releases.
- Strong analytical and problem-solving skills, along with excellent verbal and written English communication skills.
Bonus Requirements:
- Previous experience working with financial, insurance, or healthcare companies is desired.
- Significant work experience in customer service and basic technical support.
- Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA.
- Demonstrated ability to function in a non-scripted helpdesk environment.
- Working knowledge of Windows and/or Linux systems.
- Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph.
- Technical knowledge of Active Directory.
What We Offer:
- A competitive salary of PHP 120,000 - PHP 180,000 per month, depending on experience.
- HMO benefits for employees and their families.
- Opportunities for learning and career advancement.
- A signing bonus of up to PHP 30,000 once hired.
Work Schedule:
8:00 pm to 5:00 am Philippine Time.
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