Technical Support Specialist for Oracle Fusion Cloud Applications
2 weeks ago
The OCBC Bank is seeking a highly skilled Technical Support Specialist to join our IT BAU team, specializing in Oracle Fusion Cloud applications. This role is an exciting opportunity to work with cutting-edge technology and collaborate with various teams within the bank.
As a Technical Support Specialist, you will be responsible for ensuring the availability of Oracle Fusion Cloud systems and providing support for applications such as cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets. You will work closely with tech infrastructure, application services, solutioning, project teams, and business users of the bank to actively follow up on reported issues and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.
This position involves day-to-day collaboration with core Team members and working closely with each of the functional Business Owners/functional support managers. Key responsibilities include:
- Successful application support of Oracle Fusion Cloud Application implementation, Roll-out, and system support from the technical side.
- Solid understanding and expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards, Webservices & thorough understanding of REST/SOAP/WSDL.
- Support and manage all existing Custom solutions/processes built on PaaS.
- Incident, problem, and service outage management experience.
- Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross-functional and deployment them upon business confirmation.
- Should work with Oracle support team for application bugs/enhancements.
- Adhere and support existing ITIL service management processes, such as change management, incident management, and problem management.
Required skills and qualifications include:
- 4+ years of IT experience application support of Oracle Fusion Cloud Application.
- Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards
Webservices & thorough understanding of REST/SOAP/WSDL - Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.
- Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors
- Good communication skills to lead and coordinate discussions with all stakeholders.
The estimated salary for this position is $120,000 per annum, depending on experience. If you are passionate about delivering exceptional technical support and eager to grow your career in a dynamic organization, we encourage you to apply.
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