Cloud Middleware Support Specialist
4 weeks ago
Job Summary
As a Cloud Middleware Support Specialist at OCBC Bank, you will be part of our Cloud Middleware Application service team, supporting and operating OCBC's Application and cloud native services.
We leverage modern technology and stacks to support and scale the bank's applications, providing lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders to take advantage of OCBC's growing set of features and services to run their application workloads.
Key Responsibilities:
- Day-to-day operations in technologies like OpenShift/k8s, Redis & Kafka
- Provide technical support on the full stack of OCBC Cloud Middleware services
- Apply problem-solving and troubleshooting techniques to identify, isolate the root cause, and recover from reported problems
- Perform capacity planning and resource optimization
- Implement security best practices and ensure compliance with security policies
- Provide technical guidance and support to development and operations teams
- Monitor and troubleshoot OpenShift/Kafka/Redis and application issues
- Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clusters
Requirements:
- Bachelor's degree in computer science/information technology or equivalent
- Certified in any of these technologies (OpenShift/K8s, Kafka & Redis)
- 5 years' experience in managing container platforms, application services, cloud technologies
- Demonstrate strong knowledge in technology infrastructure domain
- Hands-on experience with Observability stack/tool like ELK, Grafana
- Minimum 3 years hands-on-experience on supporting Red Hat OpenShift, Kafka, or Redis technologies
- Knowledge of client-server, 3-tier architecture web applications & distributed systems
- System administration experience with troubleshooting OS, application logs and knowledge of networking, storage, etc.
- A good team player and able to work effectively with stakeholders to resolve an issue to closure
- Exposure to Bash scripting, Python, Ansible, GitOps and/or Terraform
- Willingness to cross-learn and adapt other technologies
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